Frequently asked questions

We charge a transparent advisory fee for the package you choose. No kickbacks, no sales targets — see our Conflict-of-Interest Policy.

Most cases take a few days after the detailed briefing. For urgent replacements we offer a fast-track, subject to scope.

Yes. We’re based in Stuttgart (Germany) and advise clients worldwide remotely. We adapt to your time zone and market specifics.

We’ll say so early, explain why, and adjust scope or timing. We never pad the list just to hit three.

No — no one can. We give an informed outlook with explicit uncertainty bands based on market behavior and model history.

Yes. Our concierge add-on covers listing/VIN checks, test-drive guide, negotiation logic and a purchase checklist.

We use your data only to advise you. No resale, no dealer hand-offs. See our Privacy Policy for details.

Absolutely. We model your usage (charging profile, trips, climate) and TCO, then weigh comfort/features and risk to recommend the right tech.

No. We’re radically independent and commission-free. Recommendations include explicit Why/Why-Not and exclusion reasons.

Included: your curated Top-3 Buyers Guide with TCO, fit and risk; optional review/iteration. Excluded: physical inspections, financing/insurance brokerage, and transaction handling (we don’t hold funds or take a spread). Concierge support is an add-on.

If scope changes or the brief proves unworkable, we’re fair: we adjust scope/fees or credit towards a different package. Talk to us — the goal is a confident decision.

Begin with 7 quick questions via /start/. We’ll capture timeline, budget, usage, constraints (parking/charging, kids, pets, towing), and any must-haves/must-nots.